Returns or Refunds

At Firstism, we strive to ensure you’re happy with your purchase. While we don’t offer returns or refunds, if your item arrives damaged or broken, we’re here to help.

If this happens, please reach out to us within 7 days of receiving your order at info@firstism.com, including your order details and photos of the damaged product. Our team will review your request and guide you through the next steps.

We kindly ask that you wait for our confirmation before sending anything back, as unauthorized returns cannot be accepted. Thank you for your understanding!

You can always contact us for any questions at info@firstism.com. 

Exchanges
We do not offer any product exchange at this point.